An English proficiency assessment measures a person's ability to use English in real situations across speaking, listening, reading and writing. Bodhih uses the AssessAll English Assessment Suite, with AI-scored spoken, listening, writing and placement tests mapped to the CEFR scale, for hiring screens, role benchmarking and before-and-after measurement of English training.
- Indicative: about 21 minutes for the Spoken English Test; full suites take longer depending on skills tested
- Level: CEFR A1 to C2 · Online · AI-scored · AI-proctored where needed
- Designed with the ADDIE model and customised to your context
- Offered by Bodhih since 2008 to 2,000+ organisations across 7 regions
Also known as: English proficiency test for employees, spoken English test, cefr English test, business English assessment
Why English skills need measuring, not guessing
For customer service, sales, GCC and global client roles, English is a core job skill, yet it is often judged in a short, subjective interview. Different interviewers reach different conclusions about the same candidate.
A consistent English proficiency assessment gives every candidate and employee the same test and a common scale. It also shows L&D teams exactly which skills to train, and whether training worked.
India scored 484 in the EF English Proficiency Index 2025, just below the global average of 488, with wide variation between states.
What participants will be able to do
Screen candidates consistently
Replace subjective interview judgements with the same scored English test for every applicant.
Benchmark on a global scale
CEFR-mapped reports make it easy to set and compare English requirements across roles and locations.
Measure speaking properly
AI-scored spoken tasks assess pronunciation, fluency and response quality in an accent-fair way.
Target training precisely
Skill-level results show whether a team needs help with speaking, listening, writing or grammar.
Prove training impact
Pre and post assessments show measurable change in English level after a communication program.
Scale without extra assessors
Online, AI-scored testing handles large hiring drives and workforce benchmarking quickly.
Who should attend
- BPO, contact centre and customer service hiring teams
- GCCs and IT services firms with global client-facing roles
- Sales and account management teams serving international markets
- Campus recruitment teams screening freshers
- L&D teams planning business English or communication training
- Hospitality, healthcare and aviation employers with English-speaking customers
How the assessment works
Recommended design, customised to your context after a short needs analysis.
01Step 1: Define the English requirementModule 1 · 2 to 3 days (indicative)+
- Identify the English tasks in each role
- Set target CEFR levels by role
- Choose skills to test: speaking, listening, writing, placement
- Select India or Global edition of the suite
02Step 2: Invite candidates or employeesModule 2 · Same day+
- Campaign links for hiring drives
- Batch invitations for workforce benchmarking
- Device and microphone guidance for spoken tasks
03Step 3: AssessModule 3 · About 21 minutes for spoken English+
- Six spoken task types, from read-aloud to open questions
- Listening, writing and placement tests as needed
- AI proctoring for high-stakes hiring use
04Step 4: ReportModule 4 · Instant+
- CEFR-mapped overall and skill-level results
- Individual strengths and focus areas
- Group views for teams and hiring drives
05Step 5: Decide or debriefModule 5 · As per your process+
- Apply role-based cut-offs in hiring
- Share personal feedback with employees
- Combine with interviews for final decisions
06Step 6: Development plan and retestModule 6 · 8 to 12 weeks+
- Map results to business English or voice and accent training
- Practice drills and mock tests
- Retest to measure progress
How we deliver it
Real-world tasks
Spoken and written tasks reflect how English is used at work, from retelling information to answering open questions.
Accent-fair scoring
AssessAll's AI is designed to score intelligibility and communication rather than penalise regional accents.
A common scale
CEFR mapping gives HR, L&D and business leaders one shared language for English requirements.
Assessment linked to training
Results connect directly to Bodhih's communication programs, so gaps found are gaps addressed.
Tailored versions
Hiring screen for voice roles
A short spoken and listening screen for contact centre, customer service and inside sales hiring.
Workforce benchmarking
A full-skill assessment of existing teams to set targets and plan business English training.
Pre and post training measurement
Baseline and retest assessments wrapped around a Bodhih communication or voice and accent program.
How we measure impact
Impact is measured before and after. For hiring, we compare English scores with early job performance, customer feedback or quality scores at 30, 60 and 90 days to confirm that cut-offs predict success. For development, employees take a baseline English proficiency assessment on AssessAll, complete targeted training and retest after eight to twelve weeks, giving a clear before-and-after view by skill and CEFR level for each person and team.
Runs on AssessAll, Bodhih’s AI assessment platform. Start with free credits: 100 for individuals, 250 for companies.
Frequently asked questions
What is an English proficiency assessment?
An English proficiency assessment measures how well a person can use English in practical situations. It usually covers speaking, listening, reading and writing, and reports results on a scale such as CEFR. Employers use it to screen candidates, benchmark teams and measure the impact of English or communication training.
What is the CEFR scale?
The Common European Framework of Reference for Languages, or CEFR, describes language ability in six levels from A1, a beginner, to C2, near-native mastery. It is widely used internationally, which makes it useful for setting role requirements. AssessAll's English Assessment Suite reports results mapped to CEFR levels.
How is spoken English scored by AI?
Candidates complete spoken tasks such as reading aloud, repeating sentences, building sentences, answering short questions, retelling a story and answering open questions. The AI scores the recordings against consistent criteria and the results are mapped to CEFR levels. AssessAll's spoken test is designed to be accent-fair, focusing on clear communication.
Is AI-scored English assessment fair and valid?
AI scoring applies the same criteria to every test-taker, which improves consistency compared with individual interviewers. However, no test is perfect. Fairness depends on job-relevant cut-offs, accent-fair scoring, clear instructions and good audio conditions. We recommend using results alongside interviews and reviewing cut-offs against real job performance.
How is test-taker data protected?
Test-takers should be told what is recorded, including voice samples, and how results will be used. We agree access rights, retention and deletion rules with you before testing begins. Reports are shared only with authorised people, and recordings are used for scoring and quality purposes as agreed with the client.
What English level is needed for customer service roles?
There is no single standard level. It depends on the customers, the channel and how complex the conversations are, so an international voice role may need a higher level than a domestic chat role. We help you set levels by analysing real job tasks and checking them against performance, rather than using a generic benchmark.
Can we use the assessment before and after English training?
Yes, and we recommend it. A baseline assessment shows each person's CEFR level and weak skills, which shapes the training design. A retest after eight to twelve weeks shows measurable progress. This works well with Bodhih's business English, language proficiency and voice and accent programs.