An emotional intelligence and resilience learning journey is a 4 to 6 month program that builds self-awareness, self-management, empathy and resilience at work. It begins with an emotional intelligence profile, then combines workshops, practice labs, group coaching, reflection journals, microlearning nudges and a post-assessment, so people handle pressure, feedback and conflict better in daily work.
- Duration: 4 months (Core) to 6 months (Deep dive)
- For: Professionals, team leads and client-facing staff
- Formats: In person · Virtual practice labs · Group coaching · Nudges
- Designed with the ADDIE model and customised after a needs analysis
Also known as: emotional intelligence training program, resilience training program, EQ development program for employees, emotional intelligence and resilience workshop
Last reviewed · Bodhih Training, Bengaluru
Why a journey, not a one-off workshop
Emotional skills are habits, and habits need repetition over weeks. Spaced practice with reflection and coaching is what makes the change stick.
Employers expect nearly 40% of the skills required on the job to change by 2030, and 59 in every 100 workers to need reskilling or upskilling.
A review of 317 experiments found that spacing learning over time gives better long-term retention than massing it into one session.
Competencies this journey builds
Self-awareness
Recognising emotions, triggers and patterns as they happen, and their effect on others.
Self-management
Staying steady under pressure, pausing before reacting and recovering after setbacks.
Empathy and perspective-taking
Reading what others feel and need, including across cultures and generations.
Resilience and energy
Managing workload, energy and recovery so performance lasts.
Handling feedback and conflict
Taking feedback without defensiveness and working through disagreement constructively.
Relationship building
Building trust with colleagues, clients and managers.
The journey map, phase by phase
A sample design over 4–6 months. Timings and components are adjusted to your calendar and goals.
- DiagnoseWeeks 1–2
01. EI profile and personal goals
- AssessAll Emotional Intelligence Profile
- Behaviour under pressure assessment
- One-to-one or small-group debrief
- Two personal goals agreed with the manager
Output: Personal EI map and goals
- LearnWeek 3
02. Workshop 1: Understanding emotions at work
- How emotions drive decisions and behaviour
- Spotting triggers and the pause
- Reading others: cues, context and culture
Output: Trigger log started
- ApplyWeeks 4–8
03. Daily practice and reflection
- Five-minute daily reflection journal
- Weekly nudges with a small practice task
- Buddy conversations every two weeks
Output: Evidence of new habits
- LearnWeek 6
04. Workshop 2: Resilience and energy
- Pressure, stress and recovery
- Energy management across the week
- Reframing setbacks
Output: Personal resilience plan
- CoachWeeks 6–14
05. Group coaching circles
- Three to four group coaching circles of 6–8 people
- Real situations: conflict, feedback, pressure
- Optional one-to-one coaching for team leads
Output: Coaching commitments reviewed
- LearnWeek 10
06. Practice lab: Feedback and difficult conversations
- Taking feedback well
- Conversations with empathy and clarity
- Role-plays with a facilitator or a professional actor
Output: One real conversation held
- ReinforceMonths 3–5
07. Refreshers and a master class
- Monthly 60-minute virtual refresher
- Master class on wellbeing and sustainable performance
- Peer circles
Output: Habits sustained
- MeasureMonth 4 or 6
08. Post-assessment and review
- AssessAll EI profile re-taken and compared
- Pulse feedback from two colleagues
- Personal review with the manager
Output: Progress report and next goals
Sample workshop plan: 3 workshop days, hands-on
These are the three classroom days inside the emotional intelligence and resilience journey. Workshop 1 builds self-awareness: naming emotions, mapping triggers and practising the pause. Workshop 2 starts from three weeks of trigger logs and turns to pressure, energy and recovery, ending with a personal resilience plan. The practice lab in week 10 is where it all comes together: participants rehearse one real difficult conversation with a professional actor and leave with a date to hold it.
Participants leave with a wider emotion vocabulary, their first trigger map and a pause they can use in the next tense moment.
- 09:30–10:00Today's weatherEnergiser
- 10:00–11:00My EI mapDiagnostic
- 11:15–11:45The first six secondsConcept burst
- 11:45–13:00Mapping my triggersPeer coaching
- 13:45–14:45The pause, practisedSkill drill
- 14:45–15:30Reading the roomGroup challenge
- 15:45–16:45In their shoesRole-play
- 16:45–17:30Journal, buddy and first nudgeReflection
Participants leave with a map of their energy, a plan for their heavy weeks and a personal resilience plan that includes where to get support.
- 09:30–10:15Three weeks of journalsGallery walk
- 10:15–11:00Energy auditDiagnostic
- 11:15–11:45Pressure, stress and recoveryConcept burst
- 11:45–13:00The heavy weekSimulation
- 13:45–14:45Reframing a setbackPeer coaching
- 14:45–15:30Always on?Debate
- 15:45–16:45Boundaries that holdRole-play
- 16:45–17:30My resilience planReflection
Participants take feedback well, plan and rehearse one real difficult conversation with an actor, and commit to a 90-day plan.
- 09:30–10:00The feedback I did not wantEnergiser
- 10:00–11:00Taking it wellSkill drill
- 11:15–11:45Warm and clearConcept burst
- 11:45–13:00Planning my real conversationPeer coaching
- 13:45–15:15Conversations with the actorReal-play
- 15:30–16:30When the customer is furiousSimulation
- 16:30–17:30My 90-day planAction planning
Every session’s activity, timings, outputs and materials, plus pre-work, a 90-day reinforcement plan and how impact is measured. Free, emailed to you instantly.
A 4-month (Core) to 6-month (Deep dive) journey with three full-day in-person workshops (09:30–17:30) in weeks 3, 6 and 10, woven between the EI profile, daily reflection, buddy conversations, group coaching circles, nudges and monthly refreshers. A sample design: every Bodhih program is customised after a short needs analysis.
How long are the workshops in the emotional intelligence and resilience learning journey?
The recommended design has three full-day in-person workshops, from 09:30 to 17:30, in weeks 3, 6 and 10 of a 4 to 6 month journey. Between them, participants keep a daily journal, meet a buddy and join group coaching circles. The workshops can also run as six live virtual labs of three hours.
What activities are included in the emotional intelligence and resilience learning journey workshops?
Participants map their own triggers, drill the pause against provocative lines, audit their energy from their real calendar and plan a heavy quarter-end week. They debate being always available, practise boundary conversations and finish by rehearsing one real difficult conversation with a professional actor.
Versions of this journey
Core: 4 months
EI profile, three workshops, group coaching, nudges and a post-assessment.
Deep dive: 6 months
Adds one-to-one coaching, a 360-degree pulse, a master class series and a team session on psychological safety.
Leaders’ edition
For managers: emotional intelligence in leading teams, coaching conversations and building team resilience.
Client-facing edition
For service and sales teams: empathy with customers, handling aggression and recovering service failures.
Who this journey is for
- Professionals in high-pressure roles: delivery, operations, client service, sales
- Team leads who handle conflict and difficult conversations
- Teams going through change, growth or restructuring
- High performers whose impact is limited by how they work with others
- Organisations building a respectful, high-trust culture
How impact is measured
Measured with AssessAll emotional intelligence and pressure assessments before and after, pulse feedback from colleagues, practice evidence and team measures such as conflict escalations, absenteeism or customer feedback where relevant.
Measures we can track
- Change in AssessAll EI profile scores
- Colleague pulse feedback on focus behaviours
- Escalations and conflict incidents
- Team wellbeing or engagement pulse
- Customer feedback for client-facing teams
Assessments used before and after (on AssessAll)
Who does what
Take assessments, attend sessions, complete assignments and share evidence of change.
Sponsor the journey, agree goals, hold check-ins and recognise progress.
Own the business goal, selection, communication and internal reporting.
Diagnoses, designs, delivers, coaches, measures and reports, as one accountable partner.
What your organisation gains
- Fewer conflicts and escalations
- Better collaboration across teams
- More sustainable performance and fewer burnout-related exits
- Stronger client relationships
- A respectful, high-trust culture
Frequently asked questions
What is an emotional intelligence learning journey?
A 4 to 6 month program that builds self-awareness, self-management, empathy and resilience through an EI profile, workshops, practice, coaching, nudges and a post-assessment.
Can emotional intelligence be improved through training?
Yes, when training includes practice and feedback over time. That is why this journey uses daily reflection, coaching and spaced refreshers rather than a single workshop.
How is emotional intelligence measured?
With an emotional intelligence profile on AssessAll before and after the journey, plus feedback from colleagues on specific behaviours.
Is this a wellbeing or mental health program?
No. It builds workplace skills such as self-management and resilience. It is not therapy. For clinical concerns, people should speak with a qualified professional.
Can it run online?
Yes. Workshops can run as live virtual labs, and coaching circles and nudges work well online.
Is the design fixed?
No. It is one of two sample soft skills journeys, customised to your people, culture and goals.