AI literacy training builds the knowledge and judgement people need to use and oversee AI systems sensibly at work. It covers how AI works, its opportunities and risks, data care and human oversight, tailored by role. For organisations serving the EU, it supports the AI literacy measures expected under Article 4 of the EU AI Act.
- Recommended: 3-hour core session for all staff, plus 2 to 4 hours of role-based modules
- Level: Foundation · In person · Live virtual · Blended · E-learning
- Designed with the ADDIE model and customised to your context
- Offered by Bodhih since 2008 to 2,000+ organisations across 7 regions
Also known as: AI literacy for employees, EU AI act article 4 training, AI awareness training, AI literacy program
Where and how: AI literacy training as an in-person workshop in Bengaluru, Mumbai, Delhi NCR, Gurugram, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad and Jaipur; as a live online course; or delivered overseas in Dubai, Singapore and across the Middle East, Asia and Africa.
AI literacy is now an expectation, not a nice-to-have
Article 4 of the EU AI Act, on AI literacy, has applied since 2 February 2025 to providers and deployers of AI systems. It asks them to take measures to support the AI literacy of staff and others who operate or use AI systems on their behalf, taking account of their role and context.
The rules have since been revised through the EU's Digital Omnibus on AI, which clarified that no specific level of literacy is mandated. Guidance continues to evolve, so check current official sources and take legal advice on your obligations; our AI literacy training is training, not legal advice.
Article 4 of the EU AI Act applied from 2 February 2025 and was later amended through the Digital Omnibus on AI in 2026.
Employers expect 39% of workers' core skills to change by 2030.
What participants will be able to do
Explain AI in plain words
Describe what AI, machine learning and generative AI are, and how they differ from ordinary software.
Recognise AI at work
Identify the AI systems and features already present in the tools and processes they use.
Weigh benefits and risks
Discuss opportunities alongside risks such as errors, bias, privacy loss and over-reliance.
Apply human oversight
Know when to question, override or escalate an AI-assisted output or decision.
Handle data with care
Follow clear do's and don'ts for sharing personal and confidential information with AI tools.
Understand the rules
Summarise the purpose of the EU AI Act's risk-based approach and your organisation's AI policy.
Who should attend
- All employees in organisations that use or build AI systems
- Indian IT services firms and GCCs whose clients or operations are in the EU
- Managers who approve AI use in their teams
- Procurement, HR and customer-facing teams using AI-enabled software
- Compliance, risk and L&D teams planning an AI literacy rollout
Program outline
Recommended design, customised to your context after a short needs analysis.
01AI essentials for everyoneModule 1 · 60 min+
- AI, machine learning and generative AI explained
- How models learn from data and why they make mistakes
- Everyday examples from HR, finance, IT and customer service
02Opportunities and risksModule 2 · 45 min+
- Productivity, quality and new ways of working
- Hallucination, bias and automation bias
- Security, privacy and intellectual property concerns
- Case discussions from business scenarios
03The regulatory pictureModule 3 · 45 min+
- The EU AI Act's risk-based approach at a glance
- What Article 4 asks of providers and deployers
- India's AI governance guidelines and data protection context
- Where to find current official guidance
04Safe use in practiceModule 4 · 45 min+
- Data privacy do's and don'ts with approved tools
- Verification habits for AI outputs
- Transparency with colleagues and customers
- Scenario quiz: is this use acceptable?
05Role-based deep divesModule 5 · 2 to 4 hours+
- AI users: hands-on labs and a starter prompt library
- Managers: approving use cases and oversight duties
- AI owners: documentation, monitoring and incident reporting
How we deliver it
Role-based by design
The Analyse stage of ADDIE maps which roles use, oversee or own AI, so each group gets the depth it needs rather than one generic course.
Blended for scale
Live sessions build discussion and judgement, while e-learning on Bodhih.org can reach large or distributed workforces consistently.
Grounded in your policies
We weave your AI policy, approved tools and escalation routes into every scenario.
Records you can use
Attendance, assessment scores and completion records can support your internal documentation of AI literacy measures.
Tailored versions
For GCCs and IT services with EU exposure
Adds client-facing scenarios, the distinction between providers and deployers and how teams support clients' AI governance requests.
For all-staff rollouts
A scalable blended format combining a short live session with e-learning and an AssessAll knowledge check for thousands of employees.
For leadership teams
A focused briefing on AI strategy, risk appetite, oversight responsibilities and building an AI-literate culture.
How we measure impact
Using the Evaluate stage of ADDIE, every participant completes a short AI literacy assessment on AssessAll before and after the program, with results shown by role and business unit. Managers receive a brief checklist on expected behaviours, such as verifying outputs and protecting data. At 30, 60 and 90 days we run pulse checks and share a report that can feed your internal records of AI literacy activity.
Pair this program with AssessAll, Bodhih’s AI assessment platform, for pre- and post-program skill measurement.
Frequently asked questions
What is AI literacy training?
It is training that helps people understand what AI is, how it works in broad terms, where it helps and where it can cause harm. Good AI literacy training is practical and role-based, covering safe use, data care and human oversight, so employees can use AI tools confidently and question them when needed.
What does Article 4 of the EU AI Act require?
Article 4 asks providers and deployers of AI systems to take measures to support the AI literacy of their staff and others using AI on their behalf, considering their knowledge, experience and context. It has applied since 2 February 2025 and was later amended. Please check current official guidance and seek legal advice for your case.
Does the EU AI Act apply to Indian companies?
It can, depending on your role and where AI systems or their outputs are placed or used, for example when serving EU clients. Whether and how it applies is a legal question for your counsel. Our program helps you build workforce AI literacy; it does not provide legal advice.
What should an AI literacy program include?
At minimum, it should cover AI basics, opportunities and risks, safe use of approved tools, data privacy, verification and escalation routes. Content should vary by role, with deeper modules for people who operate or oversee AI systems. Assessment and records help you show what was done and where gaps remain.
How do you record AI literacy training for staff?
Keep a record of who was trained, on which content, when and with what assessment results. Bodhih can provide attendance data and pre and post scores from AssessAll, grouped by role. Your compliance or legal team can then decide how to use these records in your wider AI governance documentation.
Is AI literacy training the same as generative AI training?
They overlap but differ in focus, since AI literacy is broader: it covers all kinds of AI systems, risks, oversight and regulation for every employee. Generative AI training goes deeper into hands-on use of AI assistants for daily work. Many organisations start with literacy for everyone, then add hands-on programs.