1.Analyze the performance environment in order to understand it and then describe the goals needed in order to correct any performance deficiencies (identify training requirements).
2.Design a process to achieve your goals, that is correct the performance deficiencies
3.Develop your initial discoveries and process into a product that will assist the learners into becoming performers (in training, this product is often called courseware)
4.Implement by delivering the courseware to the learners
- Evaluate the performers, courseware, and audit-trail throughout the four phases and in the working environment to ensure it is achieving the desired results
- Analyze
- Determine business outcome or linkage
- Analyze system (department, job, etc.) to gain an understanding of it.
- Compile a task inventory of all tasks associated with each job (if needed).
- Select tasks that people need to learn to become performers (needs analysis).
- Build performance measures for the tasks to be learned.
- Choose instructional setting for the tasks to be learned, e.g. classroom, on-the-job, self study, blended, etc.
- Estimate cost and compare to benefits gained.
2.Design
- Develop the learning objectives, to include both terminal and enabling objectives.
- Identify and list the learning steps required to perform the task.
- Develop performance tests to show mastery of the tasks.
- List the entry behaviors that the learner must demonstrate prior to entering the learning program.
- Sequence and structure the learning objectives.
3.Develop
- List activities that will help the students learn the task.
- Select the delivery methods (media).
- Review existing material so that you do not reinvent the wheel.
- Develop the instructional courseware.
- Synthesize the courseware into a viable learning program.
- Validate the instruction to ensure it accomplishes all goals and objectives.
4.Implement
- Create a management plan for conducting the training.
- Conduct the training
5.Evaluate
- Review and evaluate each phase (analyze, design, develop, implement) to ensure it is accomplishing what it is supposed to.
- Perform external evaluations, e.g. observe that the tasks that were trained can actually be performed by the learners in their working environment.
- Revise training system to make it better and to meet future challenges.
