Giving and Receiving Feedback

What is the premise for Bodhih’s workshop on giving feedback to the employees?

In life as much as in work, it’s important to know how to provide feedback to others, effectively and constructively without causing offence. One of the most valuable contributions anyone can make to another person’s learning is constructive comment. Whether each one of us has the capacity to provide useful information to other people that will help them to learn more effectively.

To bother to offer another person’s feedback about their work indicates both that you care enough about them to spend your time considering their situation and that their work is worthy of your attention. You are both affirming the worth of the person and offering them your views on something into which they have put some effort. Everyone has the capacity for giving useful feedback and some people use it to more effect than others. The skills of giving and receiving feedback can be developed if attention is given to some of the attributes of worthwhile feedback and how it can be given in ways which enhance its contribution to learning.

Types of feedback in communication, how to receive feedback, how to provide constructive feedback, and the importance of giving and receiving feedback is a critical part of Bodhih’s workshop on giving and receiving feedback in training.

Valid feedback from others, when properly given, can make all the difference between success and failure on the job. Feedback provides us with information as to what is working and what is not working. We may look at feedback as a bad thing or something totally negative. However, when viewed in a different manner, you can see how feedback is an opportunity to expand your understanding of the perception of others and use the feedback as a tool for achieving positive results.

Valid feedback from others, when properly given, can make all the difference between success and failure on the job. Feedback provides us with information as to what is working and what is not working. We may look at feedback as a bad thing or something totally negative. However, when viewed in a different manner, you can see how feedback is an opportunity to expand your understanding of the perception of others and use the feedback as a tool for achieving positive results.

Bodhih’s Giving and Receiving Feedback program has been developed to provide an overview that includes effective feedback and listening, the power of persuasion with SMART goals, and the key elements of providing & receiving effective feedback. The class also receives the process and flow of feedback – including preparation, opening, delivery, reaching an understanding and way forward.

Taking feedback positively and Taking feedback personally are two distinct behaviours class learners discover through discussions and role-plays.

Bodhih’s workshop for Giving and Receiving Feedback is used by learners for creating influence, recognize and reward team members, improving work quality, building and maintaining relationships, clarifying expectations around work delivery, motivating performers and finally managing performance

Giving and Receiving Feedback workshop starts with feedback and its definition. Feedback is feeding back information. It denotes an open exchange of information, between two people in which opinions, performances and behaviours are mutually viewed, perceived, and partly evaluated. Through group discussions, and facilitator led presentations, the group is instructed on the dynamics in which feedback benefits the department, individual and the overall company. Clear work expectations, identification of new skills that are needed, employee development, decrease in wasteful processes and consequently costs.

Bodhih’s facilitators are seasoned professionals who create linkages between skills picked up in the workshops and then to apply them in participant’s current roles.

This is done through specific illustrations and analogies and is true for the session at the ‘Giving and Receiving Feedback’ training – the SMART model of persuasion.

In this module, through facilitator led presentations, sample exercises and group discussion, participants are stepped through using Specific, measurable, attainable, relevant and time bound measures for achieving a high-quality feedback. When the SMART model is followed, class learners are impressed upon that the persuasion impact on the feedback session increases many folds.

The module progresses to examine the foundation concepts of Feedback. Workbook activity, Facilitator led presentation and group discussions are used to surface in sequence the 9 elements of an effective feedback – Descriptive, Performance Focussed, Clear and Direct, Offered, Owned, Specific, Balanced, Timely and Regular and Solution Focussed. Participants are given explanations and illustrations for each of the 9 feedback methods and encouraged to experiment with it through class exercises.

Giving and Receiving Feedback workshop, next moves to the session on barriers to give and receive feedback. Giving feedback can be difficult if it is believed to negative and unhelpful, if there are worries that the person offering feedback will not like you, believe that the person receiving feedback will not be handle it, and if it is felt that feedback is not worth the risk.

The session conducted with videos and case studies, next approaches the barriers of receiving feedback – if you have the urge to rationalize, believe that self-worth is diminished by suggestions and improvement, and replay the history of failed feedback.

At Bodhih, Giving and Receiving Feedback is a popular session that is part of a larger Behavioural skills training suite.

The session brings latest research done on Feedback and Coaching best practices from management consulting case studies.

The heart of Bodhih’s Giving and Receiving Feedback in the workplace training lies in the powerful session – delivering effective feedback

Participants are instructed on advanced techniques for the mentioned subject and made to practice the nuances in class. From the preparation of ascertaining the purpose of feedback session, to make a list of all considerations and actions to be done during the upcoming meeting, to making a note of all key points discussed with follow up actions – the participants do the workbook activity as a drill for their feedback sessions in the workplace.

Bodhih’s facilitators discuss approaches through individual learning activities, class presentations and group discussions to detail out how the process and flow of feedback sessions work. The thematic areas of content, preparation, opening and creating the right mood, delivering the feedback, reaching an understanding, discussing the way forward and an effective closure are visited in detail.

How would you gain from Giving and Receiving Feedback in the workplace program at Bodhih?

Bodhih customizes its Giving and Receiving Feedback course along the ADDIE model. Workshop experiences are analysed, designed, developed and delivered that are solution focused and include a range of blended training pedagogy such as role plays, group exercises, self-assessment tools, management games, individual activities, videos, case studies, facilitation, discussions and more.

In addition to the ADDIE model, the ‘how to provide constructive feedback’ program takes advantage of the experiential adult-learning process of concrete experience – reflective observation – abstract conceptualization – active experimentation.

The edge in Bodhih’s Giving and Receiving Feedback in the workplace session comes from researched industry learnings, current best practices and academic insights. The workshop takeaways ensure that learnings are grasped and applied at all levels within a company and its individuals. The long-term benefits are to institutionalise Giving and Receiving Feedback fundamentals by embedding persuasion techniques and following the 9 guidelines of effective feedback sessions.

What is Bodhih’s promise on Giving and Receiving Feedback workshops?

Managers across industries and functions and executive level participants who have attended Bodhih’s sessions on Giving and Receiving Feedback in the workplace talk of the changed individual and team behaviours, namely, demonstrating higher control, readiness, and effective delivery in feedback sessions. There are noticeable gains in work outputs, higher trust in relationships, and an increased motivation levels in the workplace.

Frequently asked questions