No. 1 Communication and Interpersonal Skills Training
Table of Contents
Interpersonal skills and Communication skills
Communication and Interpersonal skills combines the 3V’s of communication, Questioning, Reflection, listening and Interpersonal skills
How do Communication and Interpersonal Skills help in the workplace?
Communication is a process of exchanging facts, ideas, opinions and as a means of sharing meaning and understanding between individuals or organizations. The word ‘ communication’ derived from the Latin word’ communicare’ which means sharing. In other words, it is a transmission of facts, ideas, opinion, feelings and attitudes that interact with each other.
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Why are Communication and Interpersonal Skills important in today’s business environment?
Business communications brings with it a lot of challenges of making impromptu presentations and conveying data in an intelligent manner that captures the attention of listeners, who come with varying degrees of language ability.
At Bodhih, the focal point in Communications and Interpersonal Skills training means to use all three modes of learning (visual, auditory and kinesthetic) in mastering both the verbal and non-verbal modes of communication. It also means revisiting the primary purposes of communications – which is to promote motivation by informing and clarifying to the employees of what they are supposed to do and how; provide a source of information to enrich minds and thinking processes; altering individual’s attitudes towards a specific issue or challenge; helps in the socializing process and finally, assist the company in governance and controlling the hierarchy. A deep understanding of communication is necessary for the modern-day professional to develop his or her interpersonal skills.
What does Bodhih’s Communication and Interpersonal skills training cover?
At its core, the Communication and Interpersonal skills workshop explores various skill sets associated with learning especially the 3V’s (Visual, Vocal and Verbal); Questioning and reflection skills; and Listening and Interpersonal skills.
Kicking off with class exercises and presentations, Bodhih’s Communications and Interpersonal skills program instructs participants in the 3V’s of communication- Visual (posture, body language, gestures, facial expression); Vocal (Pace, Tone, Pausing, Pitch, Rhythm, Projection); Verbal (Words)
For interpersonal skills development the participants understand closely their individual competency towards the 3V’s of communication.
Learners through insightful analysis discover the three mentioned V’s and their nuances carefully. The class facilitator through illustrations, and video presentations surfaces the specific uses of each of the three. There is a class assessment that enables a closer look for the learners to understand how their individual orientations match up to the group and also reflect back to their workplaces where their orientation can be a help or hindrance as they communicate with their peers, juniors and managers. The session also has a role play with debrief element that reinforces the learnings that come through from this module.
Interpersonal skills for effective communication.
The next session is focussed on questioning skills and the types of questions (open, closed, funnel, probing, leading, rhetorical, questions) with detailed contextual uses and their expectations. Through group activities, learners’ experiment with their understanding of the ideal questions – especially paying attention to factors like being structured, using silence, encouraging participation, and using relevant questioning techniques.
Bodhih’s facilitators are seasoned professionals who create linkages between skills picked up in the workshops and then to apply them in participant’s current roles. This is done through specific illustrations and analogies and is true for the next session at the Communications and Interpersonal Skills training – Reflecting Skills in communication
Training for communication skills uses multiple techniques.
This session uses class exercises, games, role play and facilitator led presentations to maximise the power of reflection skills. The module points to multiple techniques of reflecting, mirroring, paraphrasing, both the content, meaning and emotion. Class students practice these techniques and share for the class their experiences and learnings that they intend to take to their workplaces.
At Bodhih, the Communication and Interpersonal Skills program is a popular session that is part of a larger Communication skills training suite.
The session draws richly from research done on impactful communication styles and structures and its relationship to interpersonal styles.
The heart of the interpersonal skills for effective communications workshop lies in the insightful session that highlights various strategies to master interpersonal techniques.
Interpersonal skills including communication skills has a section that highlights crucial elements needed for a meaningful exchange.
This section highlights components of interpersonal communication – process, message exchange, and shared meaning. The learners through group activity, individual role plays share their understanding of the three components and thereafter receive feedback to sharpen their mastery over these three elements. The deeply insightful session next moves to delayer the various barriers to interpersonal communication – be it semantic noise, skewed context, language barriers, psychological and physiological barriers, Systematic barriers and finally attitudinal barriers. Bodhih’s facilitator brings real world examples to differentiate these and, in the process, offer proven tips to successfully tackle.
The role play sessions and a personal assessment instrument given to the learners helps them identify their mixture of interpersonal style, namely, passive, aggressive, Passive-Aggressive, and Assertive.
How would you gain from India’s best interpersonal skills and communication skills workshop at Bodhih?
Bodhih customizes its Communications and Interpersonal skills training programs along the ADDIE model. Workshop experiences are analysed, designed, developed and delivered that are solution focused and include a range of blended training pedagogy such as role plays, group exercises, self-assessment tools, management games, individual activities, videos, case studies, facilitation, discussions and more.
In addition to the ADDIE model, the interpersonal skills development workshop takes advantage of the experiential adult-learning process of concrete experience – reflective observation – abstract conceptualization – active experimentation.
The edge in Bodhih’s interpersonal skills and communication skills course comes from researched industry learnings, current best practices and academic insights. The workshop takeaways ensure that learnings are grasped and applied at all levels within a company and its individuals. The long-term benefits are to institutionalise Communications and Interpersonal Skills by embedding active listening techniques, questioning practices, and customizing interpersonal styles as situationally needed.
What is Bodhih’s promise on Communications and Interpersonal skills training?
Managers across industries and functions and executive level participants who have attended Bodhih’s sessions on Communications and Interpersonal skills talk of the changed individual and team behaviours, namely, how employees demonstrate assertiveness in their verbal and non-verbal modes of communication along with higher mastery over their interpersonal styles of engagement.
Training Design Document: Communication and Interpersonal Skills Training
Introduction
This Training Design Document outlines the curriculum and structure for the training program titled “Communication and Interpersonal Skills Training.” This program aims to enhance participants’ communication abilities and interpersonal skills, empowering them to build effective professional relationships and succeed in various professional settings.
Training Objectives
By the end of this training program, participants should be able to:
1. Master Effective Communication: Develop strong verbal and non-verbal communication skills to convey ideas clearly and persuasively.
2. Active Listening: Improve active listening skills to understand others’ perspectives and foster effective dialogue.
3. Enhanced Interpersonal Skills: Strengthen interpersonal skills such as empathy, conflict resolution, and collaboration.
4. Effective Presentation Skills: Learn how to create and deliver impactful presentations.
5. Constructive Feedback: Provide and receive constructive feedback professionally and productively.
6. Building Professional Relationships: Develop the ability to build and maintain positive professional relationships.
Training Content
Module 1: Effective Communication (Duration: 4 hours)
– Understanding Communication: Exploring the components and importance of effective communication.
– Verbal Communication: Developing clear and persuasive verbal communication skills.
– Non-verbal Communication: Recognizing and using non-verbal cues to enhance communication.
– Communication Barriers: Identifying common barriers and strategies to overcome them.
Module 2: Active Listening (Duration: 3 hours)
– The Art of Listening: Understanding the significance of active listening in effective communication.
– Listening Techniques: Practicing techniques for active listening.
– Empathetic Listening: Learning to empathize and understand others’ perspectives.
– Feedback in Listening: Providing constructive feedback as a listener.
Module 3: Interpersonal Skills (Duration: 5 hours)
– Empathy and Emotional Intelligence: Developing emotional intelligence and empathetic communication.
– Conflict Resolution: Strategies for addressing and resolving conflicts professionally.
– Collaboration and Teamwork: Enhancing collaboration skills for effective team dynamics.
– Networking Skills: Building professional relationships and networks.
Module 4: Presentation Skills (Duration: 4 hours)
– Preparing Effective Presentations: Steps to create engaging and informative presentations.
– Effective Delivery: Techniques for confident and impactful presentation delivery.
– Handling Q&A: Strategies for handling questions and feedback from the audience.
Module 5: Feedback and Professional Relationships (Duration: 4 hours)
– Providing Constructive Feedback: Guidelines for delivering constructive feedback.
– Receiving Feedback: Strategies for receiving feedback professionally.
– Building and Maintaining Professional Relationships: Nurturing positive relationships with colleagues, clients, and superiors.
– Conflict Management: Advanced conflict resolution techniques for professional settings.
Training Methodology
– Interactive Workshops: Engaging workshops with real-life scenarios, role-playing exercises, and group activities.
– Case Studies: Analyzing real-world communication and interpersonal challenges.
– Group Discussions: Encouraging participants to share experiences and insights.
– Role-Playing Exercises: Practical application of communication and interpersonal skills.
Assessment
– Quizzes: Periodic quizzes to assess comprehension of key concepts.
– Role-Play Evaluation: Assessing participants’ ability to apply communication and interpersonal skills in real-life scenarios.
– Peer Feedback: Providing and receiving feedback from peers on communication and interpersonal interactions.
Training Resources
– Training Materials: Comprehensive training manuals and resources for participants.
– Presentation Tools: Tools and templates to support effective presentations.
– Access to Instructors: Ongoing access to trainers for questions and guidance.
Duration
– Training Duration:** 5 days (32 hours) Ideal. However, the same can be customized to suit your needs.
Target Audience
– Professionals from diverse fields seeking to enhance their communication and interpersonal skills for personal and career growth.
Conclusion
The “Communication and Interpersonal Skills Training” program equips participants with the essential skills to communicate effectively, listen actively, and build positive professional relationships. This comprehensive training program empowers individuals to succeed in their careers by fostering strong interpersonal skills, conflict resolution abilities, and effective communication techniques. The interactive and practical approach ensures that participants can apply their newfound skills confidently in various professional settings.