# Inside Sales Training for SDR, BDR and Tele-Sales Teams > Inside sales training for SDR, BDR and tele-sales teams. Build better cold calls, emails, LinkedIn outreach and meeting conversion. Plan your program today. - Source: https://bodhih.com/inside-sales-training/ - Publisher: Bodhih Training (Bengaluru, India; since 2008) - Last updated: 2026-10-15 - Contact: solutions@bodhih.com · +91 99000 11601 --- Inside sales teams live and die by the quality of their first 30 seconds. This inside sales training helps SDRs, BDRs and tele-sales reps open better conversations, qualify quickly and turn more calls, emails and LinkedIn messages into meetings. ## At a glance - **Duration:** Recommended: 2 days in person, or 6 × 2-hour live virtual sessions with live calling labs, customised to your market - **Who it’s for:** SDRs, BDRs, inside sales executives, tele-sales teams and their team leads - **Level:** Foundation to Intermediate - **Format:** In person · Live virtual · Blended - **Track record:** Since 2008 · 2,000+ companies Inside sales training develops SDRs, BDRs and tele-sales teams who prospect, qualify and close by phone, email, video and LinkedIn. It covers ideal customer profiles, cold calling, multi-channel cadences, objection handling, qualification and CRM hand-offs to account executives. Bodhih runs it as a 2-day workshop or six 2-hour virtual sessions with live calling labs, customised to the target market. - Recommended: 2 days in person, or 6 × 2-hour live virtual sessions with live calling labs, customised to your market - Level: Foundation to Intermediate · In person · Live virtual · Blended - Designed with the ADDIE model and customised to your context - Offered by Bodhih since 2008 to 2,000+ organisations across 7 regions **Also known as:** SDR training, BDR training, sales development training, cold calling training **Where and how:** inside sales training as an in-person workshop in [Bengaluru](https://bodhih.com/corporate-training-in-bangalore/), [Mumbai](https://bodhih.com/corporate-training-in-mumbai/), [Delhi NCR](https://bodhih.com/corporate-training-in-new-delhi/), [Gurugram](https://bodhih.com/corporate-training-in-gurugram/), [Hyderabad](https://bodhih.com/corporate-training-in-hyderabad/), [Chennai](https://bodhih.com/corporate-training-in-chennai/), [Pune](https://bodhih.com/corporate-training-in-pune/), [Kolkata](https://bodhih.com/corporate-training-in-kolkata/), [Ahmedabad](https://bodhih.com/corporate-training-in-ahmedabad/) and [Jaipur](https://bodhih.com/corporate-training-in-jaipur/); as a live online course; or delivered overseas in [Dubai](https://bodhih.com/corporate-training-in-dubai/), [Singapore](https://bodhih.com/corporate-training-in-singapore/) and across the Middle East, Asia and Africa. Last reviewed 15 Oct 2026 by [Siddharthan VGJ](https://bodhih.com/siddharthan-vgj/), Founder · Bodhih Training, Bengaluru ## Why inside sales needs sharper skills, not just more activity Buyers ignore generic calls and templated emails more easily than ever. Raising dial counts rarely fixes a weak opener or a poorly researched message. Inside [sales training](https://bodhih.com/professional-sales-skills-training-in-india/) focuses on relevance and conversation quality. It also helps reps protect selling time from admin, so each day produces more real conversations. > Salesforce's 2026 State of Sales research reports sellers spend about 40% of their time actually selling. Source: [Salesforce, State of Sales 2026 announcement](https://www.salesforce.com/news/stories/state-of-sales-report-announcement-2026/) ## What participants will be able to do ### Research in minutes, not hours Use a quick account and persona research routine to personalise outreach without slowing down. ### Open cold calls with confidence Deliver a permission-based opener and a relevant reason for calling that earns the next 60 seconds. ### Write outreach that gets replies Write short, specific emails and LinkedIn messages built around a trigger, a problem and a simple ask. ### Handle brush-offs Respond naturally to 'send me an email', 'not interested' and 'we already have a vendor'. ### Qualify and hand off cleanly Capture budget, need, timing and authority notes that account executives can act on straight away. ### Run a disciplined cadence Plan multi-touch sequences, time blocks and CRM updates that keep pipeline data accurate. ## Who should attend - Sales development and business development representatives - Inside sales and tele-sales executives in SaaS, edtech, fintech and IT services - Team leads and managers of inside sales pods - Graduates starting their first sales role - Offshore teams prospecting into the US, UK, Middle East and APAC ## Program outline Recommended design, customised to your context after a short needs analysis. ### **The inside sales role and funnel**Module 1 · 60 min - How SDR, BDR, AE and customer success roles connect - Key funnel metrics: connects, conversations, meetings and qualified opportunities - Ideal customer profile and personas - Activity: diagnose your own funnel numbers ### **Smart research and personalisation**Module 2 · 90 min - Using company news, job posts and LinkedIn for relevant hooks - The 3x3 approach: three facts in three minutes - Writing a persona-specific value hypothesis - Exercise: personalise outreach for five target accounts ### **Cold calling that earns attention**Module 3 · 2.5 hours - Permission-based openers and the reason for calling - Voice, pace and tone on the phone, including for global buyers - Short discovery questions that uncover interest - Live calling lab with real-time coaching ### **Email, LinkedIn and multi-channel cadences**Module 4 · 2 hours - Subject lines and short-form email structure - Connection requests and LinkedIn follow-ups that avoid spam - Designing a 10 to 14 touch cadence - Peer review: rewrite each other's sequences ### **Objections and brush-offs**Module 5 · 90 min - Common brush-offs and why they happen - Acknowledge, question and redirect - Gatekeepers and assistants as allies - Rapid-fire role-play rounds ### **Qualification, hand-off and CRM hygiene**Module 6 · 90 min - BANT and need-timing qualification notes - Booking meetings that actually happen: confirmations and reminders - Clean CRM logging and activity data - Personal daily and weekly routine plan ## Sample training plan: 2-day hands-on design This two-day workshop helps SDRs, BDRs and tele-sales executives have more relevant conversations, not just more dials. Each rep brings five real target accounts and works them throughout. They diagnose their own funnel, research accounts in three minutes each, build permission-based openers, write short outreach, handle brush-offs in rapid-fire rounds and log clean hand-off notes. The capstone is a live calling power hour, on real or simulated prospects depending on compliance rules, with team leads scoring every call. 82% hands-on practice · 13.5 contact hours · Cohort: 12–24 participants · In person · Live virtual ### Day 1: Earn the first 60 seconds Participants can research an account quickly, open a cold call with relevance and write outreach that gets replies. 1. 09:30–10:00 · Hang up or hold on? (Energiser) 2. 10:00–10:45 · My funnel, honestly (Diagnostic) 3. 11:00–12:00 · Three facts in three minutes (Hands-on lab) 4. 12:00–13:00 · Openers that earn permission (Skill drill) 5. 13:45–14:15 · Short questions, real interest (Concept burst) 6. 14:15–15:15 · Email and social message rewrite (Build sprint) 7. 15:30–16:45 · Calling lab, round one (Role-play) 8. 16:45–17:30 · One change for tomorrow's calls (Reflection) ### Day 2: Handle, qualify and keep the rhythm Participants can handle brush-offs, qualify and hand off cleanly, plan a cadence and perform in a live calling hour. 1. 09:30–10:00 · Brush-off bingo (Energiser) 2. 10:00–11:00 · Acknowledge, ask, redirect (Skill drill) 3. 11:15–12:00 · The hand-off an AE can use (Case clinic) 4. 12:00–13:00 · Designing my cadence (Build sprint) 5. 13:45–14:15 · Meetings that actually happen (Demo & practice) 6. 14:15–15:30 · The calling power hour (Simulation) 7. 15:45–16:30 · Call review circle (Feedback round) 8. 16:30–17:30 · My 90-day inside sales plan (Action planning) Recommended: 2 days in person (09:30–17:30), or 6 × 2-hour live virtual sessions with live calling labs, plus 90 days of team-lead call reviews. A sample design: every Bodhih program is customised after a short needs analysis. ### How long is inside sales training? The recommended design is two days in person, from 09:30 to 17:30, followed by 90 days of team-lead call reviews. It also runs as six live virtual sessions of two hours each, with calling labs. Team leads can add a one-day coaching module. ### What activities are included in inside sales training? Reps work five of their own target accounts throughout. They diagnose their own funnel, research each account in three minutes, drill permission-based openers back to back, play brush-off bingo, design a three-week cadence and finish with a live calling power hour scored by team leads. ## How we deliver it ### Live calling labs Where your compliance rules allow, reps make real or simulated calls during the program and receive immediate coaching. ### Scripts turned into talk tracks We help your team replace rigid scripts with flexible talk tracks they own and can adapt. ### Market-specific practice Role-plays reflect your target markets, whether that is US mid-market, UK enterprise, GCC buyers or Indian SMEs. ### Team lead coaching kit Team leads get call review scorecards and a weekly coaching routine to sustain the gains. ## Tailored versions ### For SaaS and IT services SDRs selling abroad Focuses on US, UK and European buyers, time zone planning, email-first cadences and meeting quality for account executives. ### For tele-sales in edtech, fintech and consumer services Covers high-volume inbound and outbound calls, ethical closing on the call and regulatory care in customer communication. ### For inside sales team leads A one-day add-on on call coaching, daily huddles, activity versus outcome metrics and building a positive team rhythm. ## How we measure impact Following the ADDIE Evaluate phase, we capture baseline funnel metrics before the program, such as connect-to-conversation and conversation-to-meeting rates. Participants complete a pre- and post-assessment on AssessAll and a scored call simulation. Team leads use our call review scorecard during 30-day check-ins, and at 60 and 90 days we compare agreed funnel metrics with the baseline and recommend focused refreshers for individuals or pods. AA Pair this program with [AssessAll](https://assessall.com), Bodhih’s AI assessment platform, for pre- and post-program skill measurement. ## Frequently asked questions ### What is inside sales? Inside sales is selling done remotely, using phone, email, video calls and social channels rather than face-to-face visits. Inside sales teams may prospect and book meetings for account executives, or manage the full sales cycle for smaller deals. It is common in SaaS, IT services, edtech, fintech and many B2B businesses. ### What does an SDR or BDR do? An SDR or BDR generates pipeline for the sales team. They research target accounts, reach out through calls, emails and LinkedIn, qualify interest and book meetings for account executives. SDRs often focus on inbound leads while BDRs focus on outbound prospecting, though the titles vary between companies. ### How can I improve my cold calling skills? Prepare a short, relevant reason for calling based on research, use a permission-based opener, and ask one or two good questions instead of pitching. Practise handling common brush-offs until your responses sound natural. Recording and reviewing your calls with a coach is one of the fastest ways to improve. ### How do you train an inside sales team effectively? Combine short skill sessions with plenty of live practice, ideally in calling labs. Focus on research, openers, messaging and objection handling, then reinforce with weekly call reviews by team leads. Tracking funnel metrics before and after training shows where coaching should focus next. ### Can the program be customised for teams calling US or UK buyers? Yes. We adapt openers, email styles and role-plays to the cultures and expectations of US, UK, European, Middle Eastern and APAC buyers. We can also combine this with our [voice and accent](https://bodhih.com/voice-and-accent-training/) or global client communication programs if your team needs support there. ### Is inside sales training suitable for freshers? Yes, many inside sales teams hire graduates, and this program works well as part of their induction. We cover fundamentals clearly and include extra practice time. For freshers we often add modules on [business etiquette](https://bodhih.com/business-etiquette-and-professional-grooming-training/), product knowledge and handling rejection with resilience. ### How is this different from telephone etiquette training? Telephone etiquette covers professional phone behaviour such as greetings, tone and call handling. Inside sales training goes much further, covering prospecting research, cold calling, multi-channel cadences, qualification, objection handling and funnel metrics. The two can be combined for newer teams.