# Digital Skills Training for Employees on the Frontline and Beyond > Digital skills training for employees in frontline, field and office roles: phones, email, shared files, forms, spreadsheets and AI. Blended and customised. - Source: https://bodhih.com/digital-skills-training-for-employees/ - Publisher: Bodhih Training (Bengaluru, India; since 2008) - Last updated: 2026-10-12 - Contact: solutions@bodhih.com · +91 99000 11601 --- Digital skills training for employees who keep the business running but never got a proper digital start: store staff, field technicians, warehouse supervisors and branch operations teams. In patient, hands-on sessions, people learn to use phones, email, shared files, forms, simple spreadsheets, video calls and AI assistants with confidence and safe habits. ## At a glance - **Duration:** Recommended: 2 half-days in person a week apart, or 4 × 90-minute live virtual sessions, plus 4 weeks of practice tasks - **Who it’s for:** Frontline, field, back-office and non-IT staff in retail, manufacturing, logistics, BFSI operations and services - **Level:** Foundation - **Format:** In person · Live virtual · Blended - **Track record:** Since 2008 · 2,000+ companies Digital skills training for employees is a blended program that builds everyday digital confidence for frontline, field, back-office and non-IT staff. It covers smartphones, email, shared files, digital forms and workplace apps, simple spreadsheets, video calls, safe digital habits and AI assistants for drafting and searching. Bodhih designs it for mixed-language groups using the ADDIE model. - Recommended: 2 half-days in person a week apart, or 4 × 90-minute live virtual sessions, plus 4 weeks of practice tasks - Level: Foundation · In person · Live virtual · Blended - Designed with the ADDIE model and customised to your context - Offered by Bodhih since 2008 to 2,000+ organisations across 7 regions **Also known as:** basic digital skills training, digital literacy training for staff, frontline digital skills training, computer skills training for employees **Where and how:** digital skills training for employees training as an in-person workshop in [Bengaluru](https://bodhih.com/corporate-training-in-bangalore/), [Mumbai](https://bodhih.com/corporate-training-in-mumbai/), [Delhi NCR](https://bodhih.com/corporate-training-in-new-delhi/), [Gurugram](https://bodhih.com/corporate-training-in-gurugram/), [Hyderabad](https://bodhih.com/corporate-training-in-hyderabad/), [Chennai](https://bodhih.com/corporate-training-in-chennai/), [Pune](https://bodhih.com/corporate-training-in-pune/), [Kolkata](https://bodhih.com/corporate-training-in-kolkata/), [Ahmedabad](https://bodhih.com/corporate-training-in-ahmedabad/) and [Jaipur](https://bodhih.com/corporate-training-in-jaipur/); as a live online course; or delivered overseas in [Dubai](https://bodhih.com/corporate-training-in-dubai/), [Singapore](https://bodhih.com/corporate-training-in-singapore/) and across the Middle East, Asia and Africa. Last reviewed 12 Oct 2026 by [Siddharthan VGJ](https://bodhih.com/siddharthan-vgj/), Founder · Bodhih Training, Bengaluru ## Why digital confidence is now a frontline skill The attendance app, the delivery scanner, the leave form, the shared roster and the customer's digital payment: frontline work in India now runs on screens. Yet many capable employees quietly avoid the tools, ask a younger colleague to fill in the form, or fall for a fake OTP call. Digital skills training for employees closes that gap with patience and practice. Sessions run in plain language, in mixed-language groups, on the phones and apps people actually use, so confidence grows week by week. > Broadening digital access is the trend 60% of employers expect to transform their business most by 2030. Source: [World Economic Forum, Future of Jobs Report 2025](https://www.weforum.org/publications/the-future-of-jobs-report-2025/digest/) > Of every 100 workers, 59 will need training by 2030. Source: [World Economic Forum, Future of Jobs Report 2025](https://www.weforum.org/publications/the-future-of-jobs-report-2025/digest/) ## What participants will be able to do ### Use the smartphone with confidence Manage settings, storage, updates, document scans and work apps on their own phone without help. ### Handle email and shared files Send clear work emails with attachments, find files in shared folders and keep the right version. ### Complete forms and workplace apps Fill in leave, expense, attendance and inspection forms correctly the first time and track their status. ### Work with simple spreadsheets Enter, sort, filter and total data in a basic sheet, such as a daily stock count or a route log. ### Join and contribute to video calls Join, mute, share a screen and speak clearly on a video call from a phone or a laptop. ### Stay safe and use AI sensibly Spot fake links and OTP or payment frauds, and use an AI assistant to draft a message or find an answer, then check it. ## Who should attend - Store, branch and counter staff in retail, banking and insurance operations - Field sales staff, service technicians and delivery teams who use apps on the move - Plant, warehouse and logistics supervisors moving from paper to digital records - Back-office and administrative staff who want to work faster with digital tools - Employees returning to work or moving from declining to growing roles - Mixed-language teams in MSMEs and large enterprises across India and the Gulf ## Program outline Recommended design, customised to your context after a short needs analysis. ### **My phone, my work tool**Module 1 · 60 min - Settings, storage, updates and battery basics - Installing and signing in to approved work apps - Using the camera to scan documents and QR codes ### **Email, chat and shared files**Module 2 · 75 min - Writing a short, clear work email with an attachment - Folders, file names and finding the latest version - Sharing a file safely with the right people - Work chat etiquette and when to switch to a call ### **Forms and workplace apps**Module 3 · 60 min - Leave, expense, attendance and inspection forms - Avoiding common form errors and checking status - Photos, signatures and location in field apps ### **Simple spreadsheets**Module 4 · 75 min - Rows, columns and entering data cleanly - Sort, filter and simple totals - A daily log template: stock count, route sheet or ticket tracker - Viewing and editing sheets on a phone ### **Video calls and online meetings**Module 5 · 45 min - Joining from a phone or laptop, with audio and camera checks - Mute, chat, raise hand and screen share - Speaking up clearly on a call ### **Safe digital habits and everyday AI**Module 6 · 90 min - Strong passwords, screen locks and two-step sign-in - Fake links and OTP, payment and job-offer frauds - Using an AI assistant to draft, translate and search - Checking AI answers and protecting company and customer information ## Sample training plan: 1-day hands-on design This blended design builds digital confidence step by step, phone in hand. On the first half-day, participants set up their phones as work tools, scan a document, send a clear email with an attachment, find the latest file in a shared folder and complete a leave form without errors. A week later they build a simple daily log sheet, join and contribute to a video call, unmask fake links and OTP frauds and use an AI assistant to draft and translate a message, then check it. 85% hands-on practice · 7.5 contact hours · Cohort: 10–16 participants, with one facilitator and one floor support person · In person · Live virtual ### Day 1 (half day): My phone, my files, my forms Participants can use their phone as a work tool, handle email and shared files and complete digital forms. 1. 09:30–10:00 · The one thing I always ask for help with (Energiser) 2. 10:00–11:00 · Set up your phone for work (Demo & practice) 3. 11:15–12:30 · Email and the right file (Hands-on lab) 4. 12:30–13:30 · Forms without errors (Skill drill) ### Day 2 (half day): Sheets, calls, safety and AI Participants can keep a simple log sheet, use video calls, avoid digital frauds and use AI assistants sensibly. 1. 09:30–10:00 · What I did this week (Feedback round) 2. 10:00–11:00 · My daily log sheet (Hands-on lab) 3. 11:15–11:45 · Join, speak, share (Skill drill) 4. 11:45–13:00 · Spot the fraud, use the assistant (Hands-on lab) 5. 13:00–13:30 · My four-week practice plan (Action planning) Recommended: 2 half-days in person (09:30–13:30) a week apart, or 4 × 90-minute live virtual sessions, plus 4 weeks of short practice tasks with buddy check-ins. A sample design: every Bodhih program is customised after a short needs analysis. ### How long is digital skills training for employees? The recommended design is two half-days in person a week apart, or four live virtual sessions of 90 minutes, followed by four weeks of short practice tasks with buddies and supervisor check-ins at 30, 60 and 90 days. ### What activities are included in digital skills training for employees? Participants set up their phone for work, send an email with a scanned attachment, find the right file in a shared folder, complete practice forms, build a daily log sheet, join a video call, sort fraud messages and use an AI assistant to draft and translate a message. ## How we deliver it ### Low-pressure and hands-on Every session is device-in-hand, with small steps, facilitator demos and buddies, so nobody is left watching from the back. ### Mixed-language delivery Facilitators use plain English with local-language support agreed with you, plus visual job aids that reduce the reading load. ### Real apps, real tasks Practice uses the forms, apps and files employees use at work, or close replicas where systems cannot be shared. ### Spaced practice Short weekly practice tasks and buddy check-ins for four weeks turn first attempts into everyday habits. ## Tailored versions ### For frontline and field teams Phone-first sessions on the shop floor, in the branch or at the depot, built around the two or three apps each role needs. ### For back-office and administrative staff More time on email, shared files, spreadsheets and AI drafting for daily reports and correspondence. ### For digital rollouts Timed with a new app or system launch, with super-user training so local champions can support colleagues afterwards. ## How we measure impact Results are tracked through the Evaluate stage of the ADDIE model. Employees take AssessAll pre-assessments in mobile-friendly formats: Digital Competence Assessment for Office, Frontline and Field Roles, Computer & Digital Fundamentals and Everyday AI Judgment at Work. The same assessments return as post-assessments at day 90. Supervisors run 30, 60 and 90 day follow-up check-ins, and we review form error rates, app adoption and help requests with your operations team. AA Pair this program with [AssessAll](https://assessall.com), Bodhih’s AI assessment platform, for pre- and post-program skill measurement. ## Frequently asked questions ### What is digital skills training for employees? It is training that builds the everyday digital skills people need at work: using smartphones and workplace apps, email and shared files, digital forms, simple spreadsheets, video calls, safe digital habits and AI assistants. Bodhih's program is designed for frontline, field and non-IT staff, including people with low confidence or little prior experience. ### What basic digital skills do employees need? Most roles now need confident use of a smartphone and work apps, email and shared files, online forms, video calls and basic spreadsheets. Just as important are safe habits, such as spotting fake links and protecting passwords, and the judgement to use AI assistants carefully. The pre-assessment shows which skills each group needs most. ### How do you train employees with low digital confidence? Start small and hands-on, with each person using their own device. Use plain language, local-language support and visual job aids, and pair participants with buddies. Short, spaced sessions with practice tasks in between work better than one long day. Celebrate small wins, such as submitting a first digital form without help. ### Can the training be delivered in Hindi or regional languages? Yes, the program is designed for mixed-language groups. Facilitators use simple English with local-language support agreed with you, and job aids are visual with minimal text. For large rollouts, materials can be prepared in the main languages your teams use, such as Hindi, Kannada, Tamil or Marathi. ### Does digital skills training include AI tools? Yes. Employees learn to use an AI assistant to draft a message, summarise a document, translate text or search for an answer. They also learn to check answers, avoid sharing confidential or customer information and know when to ask a person instead. Everything is taught with tools your organisation approves. ### Is this suitable for MSMEs and factories? Yes. The design works for MSMEs, plants, warehouses and retail chains, where many employees learned their jobs on paper. Sessions can run on the shop floor or in a canteen with phones, and examples use stock logs, attendance apps and supplier messages rather than office jargon. Shift teams can take 60-minute sessions. ### Where do you run digital skills training for employees? Bodhih runs it across India, including Bengaluru, Mumbai, Delhi NCR, Hyderabad, Chennai and Pune, at plants, depots, branches and offices. Master trainers also travel to the Middle East and Southeast Asia, and [live virtual](https://bodhih.com/live-virtual-classes/) cohorts suit back-office teams spread across locations. Since 2008 Bodhih has reached 2,00,000+ lives through its programs.